Effective date: 9 August 2026
Welcome to Mypixia. These Terms and Conditions ("Terms") are a contract between you and Mypixia, LLC and govern your use of the Mypixia website, design tools, in-store kiosks and related services (together, the "Service"). Please read them carefully. By creating an account or placing an order you agree to them.
The Service is operated by Mypixia, LLC ("Mypixia", "we", "us").
Mypixia, LLC
5960 Fairview Road, Suite 300
Charlotte, NC 28210, United States
Telephone: (800) 884-3514
Email: [email protected]
Legal: [email protected]
Products on Mypixia are made to order by independent sellers, who are responsible for producing, packaging and shipping the items you buy from them. Mypixia provides the storefront, the design tools, payment processing and order management.
Your contract of sale for a product is with the seller. Mypixia acts on the seller's behalf to take payment and to administer the returns process described in section 8. Where mandatory consumer law makes us jointly responsible, we accept that responsibility.
You may add custom text and images to products for printing, embroidery, engraving or other decoration. All custom content must comply with the Content Guidelines in section 5.
You must not submit any text or image that is:
We may reject or remove custom content that breaches these guidelines. If we reject your content we will tell you why and you may contest the decision by contacting support.
You keep ownership of your designs. You confirm that you own or have all necessary rights and permissions in any text or image you submit.
By submitting custom content you grant Mypixia and the seller fulfilling your order a non-exclusive, royalty-free, worldwide licence to host, reproduce, adapt (only as needed for production) and distribute that content for the purpose of fulfilling your order and providing the Service to you. This licence ends when the content is deleted from your account, except to the extent we must keep order records under section 7 of our Privacy Policy.
We do not use your designs to advertise the Service or to train AI models without your separate, explicit permission.
All orders are subject to acceptance. Your order is accepted when we send you an order confirmation. We may refuse or cancel an order — for example where the item is unavailable, the price was obviously wrong, or the content breaches section 5 — and if we do, we refund you in full.
Prices are shown inclusive of applicable taxes where required. Delivery charges are shown before you confirm your order.
Because items are made to your specification, an order cannot be cancelled or modified once production has begun. This does not affect the statutory rights described in section 8.
You may request a return for any reason within 30 days of placing your order. Start the request from your account under Orders; a prepaid return shipping label is emailed to you, and the item must be sent back with the carrier within 14 days of receiving the label.
Once the seller confirms the returned item has arrived, the product amount is refunded to your original payment method. Original shipping charges are not refunded under this voluntary policy. Requests made after the 30-day window, or for orders already cancelled, cannot be processed automatically — contact support and we will review them individually.
If a product arrives defective, damaged or not as described, contact support regardless of the window. You are entitled to a repair, replacement or refund, and we will work with the seller to resolve it. You do not pay return postage for a faulty item.
Consumers in the EEA and UK normally have 14 days to withdraw from a distance contract. Under Article 16(c) of Directive 2011/83/EU and the equivalent UK legislation, this right does not apply to goods made to your specification or clearly personalised, which covers most items on Mypixia.
It does apply to any non-personalised item you buy, and nothing in these Terms limits your statutory rights in respect of goods that are faulty, not as described or not fit for purpose. Our 30-day policy in section 8.1 is offered in addition to, and does not replace, those rights.
We and the seller will make every reasonable effort to produce and deliver within the estimated timeframe shown at checkout. Estimates are not guarantees, and we are not responsible for delays caused by events outside our reasonable control. You will be notified of any significant delay. Risk in the goods passes to you on delivery.
Where a seller operates a Mypixia kiosk in their shop, you design your item on the device and receive a printed ticket to pay at the shop's till. Payment is taken by the shop, not by Mypixia, and the sale is between you and that seller. What the kiosk collects and how long it keeps it is described in our Privacy Policy.
You may not:
We may suspend or terminate accounts that breach these Terms. Where we do, we will tell you the reason and, where required by law, give you the opportunity to respond. You may close your account at any time from your account settings.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded — including, for consumers in the EEA and UK, liability under mandatory consumer protection and product liability law.
Subject to that, our total liability for any claim arising out of these Terms or your use of the Service will not exceed the greater of the amount you paid for the product in question or USD 100, and we are not liable for indirect, incidental or consequential loss.
For consumers: we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. The caps above do not apply where your local mandatory law provides otherwise.
These Terms and any dispute arising from them are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.
Consumers in the EEA, UK and Switzerland: this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence. You may bring proceedings in the courts of your own country, and we will only bring proceedings against you there.
Please contact [email protected] first — most issues are resolved quickly.
Users in the United States. Any dispute not resolved informally within 30 days will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Delaware or, at your election, your home district or by video. You and Mypixia each waive the right to a jury trial and to participate in a class action or class-wide arbitration. You may bring an individual claim in small claims court instead. You may reject this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, without affecting any other part of them.
Consumers in the EEA, UK and Switzerland. The arbitration and class action waiver above does not apply to you. You keep your right to bring proceedings in your local courts.
We may modify these Terms. For changes that materially affect your rights or obligations we will give you at least 30 days' notice by email or a prominent notice on the Site before they take effect, and you may close your account before then if you do not accept them. Other changes take effect when posted. Changes never apply retroactively to an order already placed.
Questions about these Terms: [email protected]. Order or account help: [email protected].
By using the Service you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.