Copyright and trademark policy

MyPixia sellers and customers may only use artwork, photos, logos and text they own or have permission to use. If you believe something on MyPixia infringes your copyright or trademark, tell us with the form below and we will act on it.

This page follows the notice-and-takedown procedure of the US Digital Millennium Copyright Act (17 U.S.C. §512). We use the same procedure for trademark complaints. Last updated 8 November 2026.

Report infringing content

A notice must contain everything the form asks for, or the law does not treat it as a notice and we cannot act on it. If you are not the rights owner, you must be authorised to act for them. Everything you send, including your name and contact details, may be given to the person who posted the content, who may answer it.

What is the complaint about? *

Trademark (brand name or logo)

Describe your work *

What is the copyrighted work or trademark? Give a title, a link to where you publish it, or a registration number if you have one.

Where is it on MyPixia? *

The full web address of each page, one per line (up to 25).

Your full name *

Email *

Company or organisation

Phone

Postal address *

Rights owner, if not you

For example the company or artist you represent.

I have a good-faith belief that use of the material in the manner complained of is not authorised by the copyright or trademark owner, its agent, or the law.

The information in this notice is accurate and, under penalty of perjury, I am the owner, or am authorised to act on behalf of the owner, of an exclusive right that is allegedly infringed.

Signature *

Type your full name exactly as above. It is your electronic signature.

Under 17 U.S.C. §512(f), anyone who knowingly misrepresents that material is infringing may be liable for damages, including costs and attorneys' fees.

What happens next

You get an email with a reference number straight away.
A member of our team reviews the notice. If it is complete and identifies the content, we remove the content promptly and tell the person who posted it, including your notice.
If something is missing, or the content is not on MyPixia, we email you to say so.

Removed files are kept privately for a period so the content can be put back if a valid counter-notice succeeds; after that they are deleted.

If your content was removed: counter-notice

If you believe your content was removed by mistake or misidentification, you may send a counter-notice. Sellers can do this in the merchant portal under Products → Copyright notices. Anyone else can email [email protected] with the reference of the notice and:

your full name, postal address, phone number and email;
what was removed and where it appeared;
a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification;
a statement that you consent to the jurisdiction of the Federal District Court for the judicial district of your address (or, outside the US, any district where MyPixia may be found) and will accept service of process from the person who sent the notice;
your physical or electronic signature.

We send a valid counter-notice to the person who sent the original notice. Unless they tell us, within 10 business days, that they have filed a court action to stop the infringement, we put the content back between 10 and 14 business days after we receive the counter-notice.

Repeat infringers

Each removal under a notice counts as a strike against the account that posted the content. A strike lasts 12 months and is withdrawn if the content is restored. We close the account of anyone with three active strikes, and may close an account sooner in appropriate cases.

Designated agent

Notices may also be sent by post or email to our designated copyright agent:

Copyright Agent, MyPixia
[DESIGNATED AGENT ADDRESS — registration with the US Copyright Office pending]
Email: [email protected]

This address is for copyright and trademark notices only. For anything else, please contact us.