Everything about returns, refunds, delivery and how Mypixia works. Every item is made to order by an independent seller, so a few things work differently here than at a shop selling from a warehouse.
The short version:
You can request a return for any reason within 30 days of placing your order. We email you a prepaid return label straight away. Once the seller confirms your item is back, the product amount is refunded to your original payment method. Original shipping charges are not refunded.
None of that is a dead end. If your item arrived damaged, faulty or wrong, contact support whatever the date and we'll sort it out with the seller directly.
An independent seller — a printer, embroiderer, sign maker, tailor or crafter running their own business on Mypixia. They produce, package and ship what you buy. Mypixia provides the storefront, the design studio, payments and order management, and steps in when something goes wrong.
Every item is made to order, so production time depends on the seller and the work involved — a printed shirt is quicker than an engraved plaque or a tailored suit. Delivery estimates for each shipping option are shown at checkout, and you get a tracking number by email once the parcel is on its way.
Sellers have 24 hours to acknowledge a new order. If one doesn't, we cancel the order automatically and refund you in full — you don't need to chase anything or contact us.
Contact the seller through Messages as soon as you can. Once production has begun — printing, embroidery, engraving, sewing or other handwork — the order can no longer be cancelled or changed, because it's being made specifically for you. If it's already too late, you can still start a return once it arrives.
Yes, and we'd encourage it for anything custom. You can message sellers from your account, and sellers can invite you to collaborate on the design itself — you both review the artwork and agree the details before production starts. Your active collaborations live under Collaborations.
Open Orders in your account. Each order shows its current status, and tracking details appear once the seller ships it.
Shipping options are set by each seller. Available destinations, prices and delivery estimates are shown at checkout before you pay. Any customs or import duties are the recipient's responsibility.
Payments are processed by Stripe. Mypixia never sees or stores your full card details.
You do. You keep the rights to your artwork, and you confirm you're allowed to use it when you submit it — see our Terms and Conditions for the detail.
If you make things — printed, embroidered, handcrafted, engraved or sewn — you can open a store at merchant.mypixia.com.
Head to Contact Us and we'll pick it up from there. If your question is about a specific order, have the order number handy — it's on your order confirmation email and in Orders.